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概要
To pursue career in an organization where I can utilize my skills and ability, in order to attain exposure and raising the bar in performance of myself, keeping an organization's objective, first foremost.
工作经历
Assistant Manager ChargeBack Unit
Handling Debit Card POS, E-Commerce and ATM International Withdrawal Transaction Disputes as per Global (VISA, Master & Union Pay International) and Local (1link / PayPak) Scheme regulations.
Prepare Credit & Debit Instruction against the Financial Disputes and send to concern Units.
Retrieval & Chargeback against the settled transactions for fulfillment of sales slip and recovery of funds.
Analysis of fulfillment and Representment (Sales Slip/ Proof) to proceed or close the case accordingly.
Handle Fraudulent E-Commerce, Retail & Skimmed Transactions. Validate summary & forward to FRMU.
Inform conclusion of the dispute to Card Holders at the end of chargeback cycles.
Reconciliation of Debit Card GLs pertaining to Visa, Master, and CUP Chargeback outgoing funds.
Implementation, testing and acceptance for Business continuity Plan (BCP).
Participated in UAT of 3D-Secured Transaction & Complaint Management System (Unison).
Performing the other task given by Head of Department and Management.
Generate and send daily/weekly/monthly reports to management, related with the disputes.
Handled ATM Interbank Cash withdrawal, Inter Bank Funds Transfer and Utility bill payments disputes.
Check all IBFT acquiring (Incoming) transaction disputes and confirm the status to member banks.
Log all issuing (outgoing) transaction disputes as per 1Link SOPs and check member banks response.
Provide resolution to CRU, Branches and close of complaints received from different stake holders.
Branch Support Officer
To provide speedy resolution of power equipment (UPS, LCs) and security alarm (BAS) complaints.
Log and escalate all complaints to pertaining vendors and get it resolved with expected resolution time.
Analyze the cost and go ahead to vendors to repair the equipment or advice to Branch to initiate request.
Trainer - Core Banking System (SYMBOLS)
Provide training and assist to all branches and CBS Users related to Core Banking System Symbols.
Responsible to log all CBS users call and provide instant solution of the problems/ issues and system related bugs in execution of transactions reported by the User(s) where possible.
Users call which require technical support for solution are referred to respective Project Genesis or different Teams as per escalation matrix for CBS Symbols and Network issues.
Back-Up Team Leader
Phone banking officer
